Debit Card Help & Support
If your debit card is lost, stolen, damaged, or not working as expected, our team at Highlands Bank is here to help. Get quick access to the information, numbers, and support you need to manage your card, protect your account, and get back to using your funds with confidence.
Lost or Stolen Debit Cards
For lost/stolen card, PIN change, activations, purchase limit increases, travel notification or general inquiries:
- During business hours, call (304) 257-4111 or toll free at (888) 280-4111
- After regular business hours, call toll free (833) 448-0029
Report Debit Card Fraud
Fraud Alerts: To report fraud on your debit card
- During regular business ours call (304) 257-4111 or toll free at (888) 280-4111.
- After regular business hours, call toll free (877) 253-8964
For card activations or PIN resets, you may also call (800) 567-3451
