Careers

Current Job Openings

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Bank Teller

• Job Summary

  • The Bank Teller serves as the face of Highlands Bank, delivering outstanding customer service while accurately processing financial transactions and building positive relationships with customers. This role is responsible for creating a welcoming experience, identifying customer needs, and providing efficient, secure, and professional banking services that reinforce trust and confidence in the institution.

• Details:

  • Organization: Highlands Bank
  • Location: Petersburg, WV
  • Position Status: Full-Time

• Duties & Responsibilities

  • Greet customers warmly and provide prompt, courteous, and personalized service during every interaction.
  • Build strong customer relationships by actively listening, answering questions, and resolving routine concerns in a professional manner.
  • Process deposits, withdrawals, payments, transfers, and other transactions accurately and efficiently.
  • Cash checks and disburse funds after verifying signatures, identification, endorsements, and account balances.
  • Accept deposits and confirm the accuracy of all transaction details.
  • Prepare, verify, and issue cashier’s checks.
  • Accurately enter transactions into the bank’s operating system and provide customers with appropriate receipts and documentation.
  • Review checks and other negotiable instruments for completeness, authenticity, and compliance with bank policies and applicable regulations.
  • Identify opportunities to educate customers about products and services that may meet their financial needs and make referrals when appropriate.
  • Balance cash drawers and reconcile daily transactions using established procedures and technology.
  • Receive and verify daily inventories of cash, drafts, and other negotiable instruments.
  • Maintain the security and confidentiality of cash, customer information, and sensitive records.
  • Prepare currency items for shipment or deposit with branch locations or the Federal Reserve.
  • Monitor and order cash supplies to ensure adequate operational needs.
  • Support branch goals by contributing to a positive team environment and assisting coworkers as needed.
  • Perform other duties as assigned.

• Required Skills and Abilities

  • Exceptional customer service and interpersonal skills with a genuine desire to help others.
  • Strong verbal communication and active listening skills.
  • Excellent attention to detail and accuracy when handling financial transactions.
  • Solid mathematical aptitude and problem-solving abilities.
  • Demonstrated integrity, professionalism, and trustworthiness when handling confidential information and cash.
  • Ability to remain calm, courteous, and efficient in a fast-paced environment.
  • Working knowledge of banking products, services, and operational procedures or the ability to learn quickly.

• Education and Experience

  • High school diploma or equivalent required.
  • Previous experience in customer service, retail, hospitality, banking, or another public-facing role preferred.
  • Cash handling experience is a plus.

• Physical Requirements

  • Ability to stand for extended periods during the workday.
  • Ability to lift up to 15 pounds occasionally.
  • Ability to use standard office equipment and perform repetitive hand movements associated with cash handling and computer use.

• Benefits

  • Health, dental, vision insurance
  • Life insurance
  • 401(k) retirement plan
  • Health Savings Account (HSA)
  • Profit sharing
  • Paid time off and holidays

Highlands Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Commercial Banking Relationship Manager

• Job Summary

  • Highlands Bank is seeking two Commercial Banking Relationship Managers to develop, manage, and grow a portfolio of commercial clients across Eastern West Virginia. This role is centered on building strong local commercial relationships, delivering tailored financial solutions, and supporting the continued growth of our communities. The ideal candidate is someone who understands the value of community banking, enjoys being active in the local market, and takes pride in helping businesses succeed.

• Details:

  • Organization: Highlands Bank
  • Locations: Keyser, WV & Falling Waters, WV
  • Position Status: Full-Time

• Duties & Responsibilities

  • Relationship Management & Business Development

    • Develop and maintain strong relationships with local commercial clients through networking, referrals, and community involvement
    • Manage and grow an existing portfolio of commercial loans and deposit relationships
    • Serve as a trusted advisor by understanding each customer’s financial goals and operational needs
    • Deepen client relationships by promoting bank products and services 

      • Credit Analysis & Loan Structuring 

        • Knowledge of various types of financial statements, tax returns, and cash flow to assess creditworthiness
        • Structure commercial loan requests that meet customer needs while aligning with bank credit standards
        • Prepare credit memorandums and present loan requests for approval
        • Monitor loan performance and proactively address potential risk concerns

      • Portfolio Management & Compliance

        • Ensure compliance with all bank policies, procedures, and regulatory requirements
        • Monitor covenants, reporting requirements, and collateral values
        • Partner with credit administration and loan operations for efficient processing and servicing

      • Community Engagement

        • Actively participate in community events, civic organizations, and local business groups
        • Maintain awareness of local economic conditions and market trends
        • Represent Highlands Bank as a trusted and engaged community partner

• Qualifications

  • Required:

    • Bachelor’s degree in Finance, Business, Accounting, or related field (or equivalent experience)
    • 5+ years of commercial lending, credit analysis, or banking experience
    • Strong understanding of financial statements, underwriting, and credit risk
    • Excellent communication, relationship-building, and problem-solving skills
    • Knowledge of banking regulations and compliance standards

  • Preferred:

    • Experience working in a community bank environment
    • Established relationships within the Eastern West Virginia market
    • Formal credit training or lending certifications

  • Skills & Competencies:

    • Relationship-focused with strong customer service orientation
    • Sound judgment and risk management ability
    • Strong analytical and decision-making skills
    • Self-motivated with the ability to work independently and collaboratively
    • High level of professionalism and integrity

  • Work Environment:

    • Primarily office-based with regular travel throughout Eastern West Virginia
    • Participation in community and networking events

• Benefits

  • Health, dental, vision insurance
  • Life insurance
  • 401(k) retirement plan
  • Health Savings Account (HSA)
  • Profit sharing
  • Paid time off and holidays
  • Performance based incentive plan

Highlands Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Commercial Loan Assistant

• Job Summary

  • The Commercial Loan Assistant provides administrative and operational support to the Commercial Lending Department by assisting loan officers throughout the loan process, from application through closing and servicing. This position is responsible for preparing loan documentation, maintaining loan files, coordinating with customers and third-party vendors, ensuring compliance with bank policies and regulations, and delivering exceptional customer service. The ideal candidate is detail-oriented, organized, and committed to supporting the relationship between the bank and its commercial customers.

• Details:

  • Organization: Highlands Bank
  • Location: Petersburg/Moorefield, WV
  • Position Status: Full-Time
  • Reports To: Commercial Loan Officer / Commercial Lending Manager

• Essential Duties & Responsibilities

  • Provide administrative support to Commercial Loan Officers.
  • Prepare loan packages and collect documentation necessary for underwriting and loan approval.
  • Order appraisals, title work, flood determinations, UCC searches, environmental reports, and other required due diligence items.
  • Coordinate loan closings with borrowers and internal departments.
  • Prepare and review loan documentation for accuracy and completeness.
  • Monitor loan files to ensure all required documentation is received before and after closing.
  • Assist with loan renewals, modifications, extensions, and annual reviews.
  • Track financial statements, tax returns, insurance policies, and other required customer documentation.
  • Maintain commercial loan files in accordance with bank policy and regulatory requirements.
  • Communicate with customers regarding documentation requests, loan status, and routine servicing needs.
  • Respond promptly and professionally to customer inquiries.
  • Assist in preparing reports for management and regulatory examinations.
  • Maintain tickler systems to ensure timely collection of financial information and covenant compliance.
  • Work closely with Loan Operations, Credit Administration, Compliance, and Branch personnel to facilitate efficient loan processing.
  • Ensure all activities comply with applicable banking regulations, internal policies, and audit standards.
  • Protect confidential customer and bank information.
  • Perform other duties as assigned.

• Qualifications

• • Education

    • High school diploma or equivalent required.
    • Associate or bachelor’s degree in business, finance, accounting, or a related field preferred.

  • Experience

    • Minimum of two years of banking experience preferred.
    • Experience in commercial lending, loan operations, or loan documentation preferred.
    • Knowledge of commercial loan documentation and loan processing procedures is highly desirable.

  • Knowledge, Skills, and Abilities

    • Knowledge of commercial lending principles and banking regulations.
    • Strong understanding of loan documentation and collateral requirements.
    • Excellent organizational and time management skills.
    • Exceptional attention to detail and accuracy.
    • Strong written and verbal communication skills.
    • Ability to prioritize multiple tasks in a fast-paced environment.
    • Proficient in Microsoft Office, including Word, Excel, Outlook, and Adobe Acrobat.
    • Experience with core banking and loan origination systems preferred.
    • Ability to maintain confidentiality and exercise sound judgment.
    • Strong customer service and relationship-building skills.

  • Physical Requirements

    • Prolonged periods of sitting and working at a computer.
    • Frequent use of standard office equipment.
    • Ability to communicate effectively in person, by telephone, and electronically.

  • Working Conditions

• • • Professional office environment.
    • Regular business hours with occasional overtime during peak workloads.
    • Frequent interaction with customers, loan officers and other financial professionals.

  • Core Competencies

• • • Customer Focus
    • Integrity and Confidentiality
    • Attention to Detail
    • Teamwork and Collaboration
    • Problem Solving
    • Communication
    • Accountability
    • Adaptability
    • Organization and Time Management

• Benefits

• • Health, dental, vision insurance
  • Life insurance
  • 401(k) retirement plan
  • Health Savings Account (HSA)
  • Profit sharing
  • Paid time off and holidays

Highlands Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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