Privacy Policy

WHAT DOES HIGHLANDS BANK DO WITH YOUR PERSONAL INFORMATION?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

• Social Security number and income
• Account balances and payment history
• Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Highlands Bank chooses to share; and whether you can limit this sharing.

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Access to your personal information is restricted to only those employees who need to know in order to provide products or services. 

We collect your personal information, for example, when you

• Open an account or make deposits/withdrawals from your
  account
• Apply for a loan or pay your bills online

We also collect your personal information from others, such as consumer reporting agencies, affiliates, or other companies.

We may collect information regarding your mobile device such as device settings, unique device identifiers, information about your location, and analytical information that may assist with diagnostics and performance. For your convenience, you may be asked to grant permission for access to your mobile device's geolocation data. This information may be collected when you use certain services that are 
dependent on your mobile device’s location (such as the location of an ATM or in store transactions). 

Federal law gives you the right to limit only:

• Sharing for affiliates' everyday business purposes – information about your creditworthiness
• Affiliates from using your information to market to you
• Sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Companies related by common ownership or control. They can be financial and nonfinancial companies.

• Highlands Bank may share with subsidiaries of Highlands Bankshares, Inc. (the holding company that owns Highlands Bank) as permitted or required by law.

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

• Highlands Bank may share with non‐affiliates who provide software and other services that allow us to process transactions and maintain your account(s).

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

• Highlands Bank does not share with non-affiliates so they can market to you.